Accelerate complaint handling. Use Nimbl to reduce operational costs and improve satisaction

Nimbl has the right software to automate and simplify complaint management. Every government organisation receives questions and complaints about their services. Our software offers a user friendly customer portal and backoffice application to handle complaints effectively.

Faster claims resolution

Taking the right actions at the right time is crucial. Nimbl makes sure tasks are planned, divided and executed in time. In order to improve the quality and speed of a claim handling, We will propose suggestions for the handling of a specific claim, based on knowledge and intelligence from previous comparable claims.

Notify your customers

Transparency during the request handling process is of great importance for your customers. At Nimbl we offer the possibility to inform your customer at the right moment in their customer journey. Create customer views to give insight in the status of services requests, or send (automated) e-mail notifications to the customer when the service request is updated.

Report & monitor SLA’s

Since customers do not want to wait long for a response to their claim, resolving claims within time is essential. The Nimbl platform offers you a set of reports and dashboards in order to monitor the performance and lead time of your claims handling processes. We make it possible to define multiple SLA’s based on type of claim or business hours. This way of working allows you to handle claims based on priority, automate escalation notifications to the relevant stakeholders and track improvements over time.